Privacy policy

What I collect

• The optional income check stays in your browser. What you type there, including income, is never sent to me or anyone else.
• The plan review request form sends me your name, your phone number or email (whichever you choose), your ZIP code, why you're checking, your preferred language and, for a call, the time of day you prefer.
• If you answer the optional questions, it also sends your household size, your current coverage and how you found me.
• Along with your request, it sends the permission sentence you checked and the time you sent it.
• It also notes where you came from: which page of this site you started on, the campaign tags in the link you used, if it had any, and whether a search engine, social media or another site sent you. It never saves the full address of that other site.
• WhatsApp, calls, texts and email: whatever you share with me in the conversation.
• This website doesn't use cookies or visitor analytics.

Where your request goes

When the page confirms your request was sent, it's saved in a private Google Sheet that I and the person who set up my website can see, which isn't public. Requests are saved in a private Google Sheet. If request alerts are enabled, Victor may also receive an email about a new request.

The website doesn't send you an automatic confirmation email or text.

I use what you send only to answer your request, and I don't sell it.

How I use it

• To call or email you back about your request, using the method you chose.
• To help you compare plans and apply, when you ask me to.
• To keep the records insurance rules require, like your consent for me to help you.

Calls and emails

When you check the permission box and send the form, you agree I can contact you about your request using the method you chose. Consent isn't required to buy anything.

You can opt out any time. Reply STOP to any email or message from me, tell me on a call, or email victor@affordableaccesshealth.com.

I only contact people who gave me their number or email, and I don't send cold messages or group blasts.

I call and message between 9 AM and 8 PM Eastern, and no more than 3 times in 24 hours about the same thing.

Your Social Security number and documents

The request form never asks for your Social Security number, income, immigration status or medical details.

I never ask for your Social Security number, immigration papers or tax returns on WhatsApp or by text. I collect what the application needs when we fill it out together.

Please don't send those through the form, WhatsApp, text or email.

Who I share it with

• I don't sell your information to lead companies, other agents or anyone else.
• The Marketplace and insurance companies, only when you ask me to help you apply, and only what the application needs.
• Anyone the law requires me to share it with.
• Google stores the Sheet and sends the request alerts for me. Its privacy policy explains how it processes this information: policies.google.com/privacy

Signing up on HealthSherpa

The HealthSherpa link takes you to a separate enrollment website. What you enter there is collected by HealthSherpa under its own privacy policy. healthsherpa.com/privacy_notice

An available link may include my agent ID. Confirm with me that I can help with your current coverage before relying on that connection.

How long I keep it

As long as I need it to help you, and as long as insurance rules require. I keep records for as long as applicable law and my business obligations require.

Your choices

You can ask to see, correct or delete the information I have about you, unless the law requires me to keep it. Email victor@affordableaccesshealth.com or call (954) 641-2147.

Security

I take reasonable steps to protect your information. No website, app or email is perfectly secure, so please don't send Social Security numbers or medical records through WhatsApp, text or email.

Children

This website is for adults. I don't knowingly collect information from children under 13 through the website.

Changes

If I change this policy, I'll update the date at the top of this page.

Contact

Victor Oliveira, Affordable Access Health. Phone (954) 641-2147. Email victor@affordableaccesshealth.com.